[Remote] Software Training Consultant – ENT

Job location: Anywhere

ModMed, a healthcare technology company focused on modernizing the healthcare experience through innovative software solutions, is seeking a Software Training Consultant – ENT to train clients on their medical software, improve training materials, and contribute to the overall success of client practices. This is a remote position open to candidates in the USA.

Responsibilities include training clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques. The consultant will establish rapport and gain and maintain credibility with diverse audiences. Reporting software improvements and enhancements to software engineers is also a key responsibility. Helping clients adopt best practices in using the solution to manage their practice is crucial.

The consultant will manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time. They will manage the client training schedule and the workflow of the practice and coordinate with project managers and administrators to properly execute the training for all staff. Collaboration with the Training, Support, and Product departments to address training materials, programs, and client launch practices is required. Recording details of client feedback through the training process and contributing to the creation of training resource material are also essential duties. Maintaining certification of 80% or higher on all application material and quizzes is expected.

Skills required include the ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends. Candidates must have 2+ years of experience in software training, implementation, and/or relevant medical practice experience (ENT preferred). Demonstrating good problem-solving skills and effective decision-making abilities are essential. The candidate must possess excellent written and verbal communication skills and be an empathetic communicator with a consultative approach, able to see things from another person’s point of view.

The consultant should have the ability to work independently as well as part of the training team. A positive and personable attitude with a customer service focus is needed, along with a professional, patient, and balanced approach to handling difficult customer situations. The ability to establish and maintain effective communication and relationships with customers and teammates is necessary. Taking initiative in goal fulfillment and deadlines, and excellent time management and organizational skills are required. Basic knowledge of Apple products including Mac, iPad, and iPhone is preferred, as well as the ability to easily learn new software and be detail-oriented.

Benefits include comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution. ModMed provides a matching 401(k) contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs are offered. Company-paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs are also included.

ModMed offers company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within the company. Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning are available. There is a global presence and in-person collaboration opportunities; a dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles. Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms are within our BRIC headquarters.

ModMed provides specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, and Payments. Founded in 2010, and headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees.